For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
For other Tax Free shopping enquiries, please scroll down for regional telephone numbers and email addresses
If you did not get a pre-paid envelope, please post your Customs Approved Tax Free form back to our Shared Services centre in Poland at the following address:
Domaniewska 39, Warsaw, Poland, 02-672.
Telephone: +43 599 04 444
Telephone: +32 2 536 88 05
Telephone: +357 24 82 84 84
Telephone: +420 734 440 633
Telephone: +45 808 201 23
Telephone: +354 564 64 00
Telephone: +33 1 837 99 010
Telephone: +49 89 244 109 810
Telephone: +30 210 67 49 481
Telephone: +36 1 791 08 28
Telephone: 800 7538
Telephone: +353 1513 3800
Telephone: +390 240 708296
Telephone: +356 2203 5500
Telephone: +31 20 520 79 09
Telephone: +47 21 99 54 60
Telephone: +48 223 075 222
Telephone: +351 213 827 140
Telephone: +34 91 575 64 97
Telephone: +46 855 803 017
Telephone: +41 71 740 93 90
Telephone: +90 212 325 45 55
Telephone: +44 203 53 04 100
Call centre: +971 4 586 4700
