For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Web-based application that works through a browser
App-based version that can download onto a mobile device
Point of sale payment processing terminal, optimised for Tax Free
Fully-automated point of sale payment processing terminal for Tax Free, currency conversion and payments
Web-based Tax Free application that the merchant can either access from their EPOS till or any available PC, with Tax Free forms issued via Planet’s secure server
Web-based Tax Free application that the merchant can either access from their EPOS till or any available PC, with Tax Free forms issued via Planet’s secure server
Optimised for point of sale issuing or dedicated Tax Free lounges and customer services areas
Optimised for point of sale issuing or dedicated Tax Free lounges and customer services areas
Fast and easy set-up, with no additional hardware or integration into the point of sale required, and Tax Free forms can be printed from existing in-store printer implementations
Fast and easy set-up, with no additional hardware or integration into the point of sale required, and Tax Free forms can be printed from existing in-store printer implementations
App-based Tax Free application that can be downloaded onto any Android or iOS phone hardware
App-based Tax Free application that can be downloaded onto any Android or iOS phone hardware
Developed to improve the in-store Tax Free shopping experience, the mobile application allows merchants to spend more time with customers by fully streamlining the Tax Free shopping process
Developed to improve the in-store Tax Free shopping experience, the mobile application allows merchants to spend more time with customers by fully streamlining the Tax Free shopping process
Easy to set up with no integration necessary, merchants provide a fast issuing process due to a built-in camera and thermal printer. With WiFi, 3G/4G and Ethernet compatibility, it can be used anywhere in-store
Easy to set up with no integration necessary, merchants provide a fast issuing process due to a built-in camera and thermal printer. With WiFi, 3G/4G and Ethernet compatibility, it can be used anywhere in-store
Fully-automated Tax Free issuing solution via a terminal
Fully-automated Tax Free issuing solution via a terminal
The terminal sits alongside the merchant's POS solution, issuing Tax Free forms once a sale is completed
The terminal sits alongside the merchant's POS solution, issuing Tax Free forms once a sale is completed
Providing zero calculation errors, it is fast to implement, requires no integration, and is WiFi, 3G/4G and Ethernet compatible, as well as being Planet Pass ready
Providing zero calculation errors, it is fast to implement, requires no integration, and is WiFi, 3G/4G and Ethernet compatible, as well as being Planet Pass ready
Fully-automated payment processing solution offering Tax Free, Currency Conversion and payments, via a terminal.
All-in-one solution eliminates the need for lengthy form filling: once the purchase is completed, the terminal will automatically print the Tax Free forms.
Fully-automated payment processing solution offering Tax Free, Currency Conversion and payments, via a terminal.
All-in-one solution eliminates the need for lengthy form filling: once the purchase is completed, the terminal will automatically print the Tax Free forms.
The software recognises the origin of the credit card and subsequently whether a shopper is eligible for Tax Free and currency conversion.
Tax Free eligibility detection for VISA, MasterCard, American Express, JCB and Union Pay card payments.
The software recognises the origin of the credit card and subsequently whether a shopper is eligible for Tax Free and currency conversion.
Tax Free eligibility detection for VISA, MasterCard, American Express, JCB and Union Pay card payments.
