For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Shopper pays the amount net of the Tax Refund. Guarantee is taken on the credit card until the Tax Free form is validated by customs.
Shopper pays the amount net of the Tax Refund. Guarantee is taken on the credit card until the Tax Free form is validated by customs.
Shopper receives the VAT amount within 72 hours after completing the Tax Free form. Guarantee is taken on the credit card until the Tax Free form is validated by customs.
Shopper receives the VAT amount within 72 hours after completing the Tax Free form. Guarantee is taken on the credit card until the Tax Free form is validated by customs.
After the Tax Free form is export validated, VAT is refunded directly to shoppers Visa, MasterCard, Union Pay, Diners, JCB or American Express credit card or debit card within 30 days.
After the Tax Free form is export validated, VAT is refunded directly to shoppers Visa, MasterCard, Union Pay, Diners, JCB or American Express credit card or debit card within 30 days.
Before the Tax Free form is export validated, the refund takes place immediately in the store where the goods were purchased.
You also have a guarantee on the credit card.
Before the Tax Free form is export validated, the refund takes place immediately in the store where the goods were purchased.
You also have a guarantee on the credit card.
Before the Tax Free form is export validated, the refund takes place immediately at a city refund point near to the store.
You also have a guarantee on the credit card.
Before the Tax Free form is export validated, the refund takes place immediately at a city refund point near to the store.
You also have a guarantee on the credit card.
After the Tax Free form is export validated, VAT is mostly refunded at an airport cash refund point.
However, this can occur at a refund point outside of the airport.
After the Tax Free form is export validated, VAT is mostly refunded at an airport cash refund point.
However, this can occur at a refund point outside of the airport.
The Card is issued by PayrNet Limited pursuant to licence by Visa. PayrNet Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (registration number 900594) for the issuing of electronic money ("emoney"). PayrNet is a wholly owned subsidiary of Railsbank Technology Limited and provides regulated financial services to Railsbank customers.
